Hi, how can we help?

Making a booking

• What is Hotel booking and how do I book a hotel via Shopee?

• How do I filter my Hotel search results?

• How do I pay for and check the status of my Hotel booking

• Can I get another copy of my e-ticket for my Hotel booking?

• How do I make a special request for a Hotel booking?

• When will I be able to earn and receive Shopee Coins from my Hotel booking?

• Does Shopee issue official receipts for Hotel bookings?

Checking-in using my booking

• How do I check in using my Hotel booking reservation that I made through Shopee?

• Will I need to make a security deposit at the hotel upon check-in?

Cancellations

• How can I cancel my Hotel booking?

• What are the considered reasons for cancellations during non-refundable periods for Hotel Booking?

Booking Amendments/Modifications

• How do I change booking details if I have already made the Hotel booking?

• Will I need to make a security deposit at the hotel?